We stand by the high quality of our products and back them up with a no risk money back guarantee! We understand that sometimes things aren't as you expected, or a product might not be exactly as you were hoping. In the unlikely event that you find this with New Loops, just drop us an email and we guarantee to find you a more suitable product*, or give you a full refund!

So don't worry, we've got your back because we’re so confident you will love our sounds that if you are not completely satisfied, just email us within 7 days from purchase for an exchange* or full refund. Terms and conditions of this guarantee are as follows:

All requests for an exchange or refund must be within 7 days from the original purchase date. Any requests after this will be at our discretion. You must provide the original order number. You will have to delete your original downloaded samples, or presets as you will not have a licence to use the sounds If you choose to exchange or get a refund. *We will offer only 1 exchange per paid-for product of similar or less value and at our discretion.

You will not be eligible for an exchange or refund if you have already used any samples or presets in songs as this would mean you are using unlicensed and copyrighted sounds. New Loops Limited reserves the right to change or remove this guarantee at anytime and without notice.

For any questions please contact us.