Refund Policy

We recommend that customers make backups of their purchases on separate media (e.g. CD/DVD/hard drive), or store backups ‘in the cloud’ to help prevent against loss of products purchased from us. In the event of a broken hard drive and your product being lost, we will consider replacing your purchase via download links for a period of up to 1 years from the date of purchase. All replacements will be at our sole discretion and upon receipt of the customer’s original purchase receipt. Replacements are limited to 2 times in a year from date of purchase. This Guarantee only applies to audio sample packs & synth preset packs.

Our digital downloads (sample packs, presets, soundbanks etc.) have full audio demos, demo packs including demo sounds and product descriptions detailing what’s included. Please review all this information before making a purchase to ensure the product is suitable and compatible with your software and hardware. If you require any more information about a specific product, please contact us.

Your right of withdrawal: You can request a refund within 14 days from the purchase date providing you have not downloaded the digital content. However, once you have started downloading or streaming the content you may no longer withdraw from the purchase and no refund will be granted. In other words, once digital goods have been digitally shipped, they are not eligible for return or refund. However, customers orders can be cancelled at any time before payment has been processed. We reserve the right to refuse any refund requests. In some cases, we may decide to offer a refund but any refunds given will be subject to Paypal fees and the appropriate amount deducted from the total to be refunded. Any refund will be at our sole discretion.

By purchasing from NewLoops.com / New Loops Limited you must read and agree to this refund policy. Please do not hesitate to Contact us regarding any matter relating to this refund policy.

100% Money Back Guarantee

We stand by the high quality of our products and back them up with a no risk money back guarantee! We understand that sometimes things aren't as you expected, or a product might not be exactly as you were hoping. In the unlikely event that you find this with New Loops, just drop us an email and we guarantee to find you a more suitable product, or give you a full refund! Terms and conditions apply. Click here for full details.

LOYALTY POINTS

The current loyalty/rewards program was discontinued 31.12.2020

Earn Rewards

• Create an account and get 200 points
• Earn 10 points for every £1 spent
• Refer a friend for 500 points (conditions apply)
• Spend over £35 and get 700 points
• Like our facebook page and get 25 points
• Loyalty Points will be automatically added to your account
• You can log into your account to see your points balance

• £5 off for 500 points
• £10 off for 1000 points
• £25 off for 2500 points

Please note: By registering an account you agree to these terms and conditions.

The current scheme started on 20/09/2016. We reserve the right to withdraw this scheme at any time without notice. We also reserve the right to add or deduct points from any account for any reason without notice. Points cannot be transferred, sold or given away. Points cannot be used on New Loops ® / New Loops Limited products from third party sellers.

Third Party Logos and Trademarks

Third-party logos and trademarks are the property of their respective owners and the use of them does not imply affiliation with; or endorsement by them.

Terms and Conditions

Age requirement

You must be at least 13 years of age to use this website. By using this website (and by agreeing to these terms and conditions) you warrant and represent that you are at least 13 years of age. If you are under 18 years of age you must get your parent or guardian to review and agree to these Terms & Conditions and enter into these terms on your behalf.

Website content

License to use website Unless otherwise stated, NewLoops.com / New Loops Limited and/or its licensor’s own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or stream audio demos for the purpose of demoing a product only, from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• show any material from the website in public;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or
• redistribute material from this website (except for content specifically and expressly made available for redistribution).

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without NewLoops.com / New Loops Limited express written consent.

External links

External links and their content are beyond the control of NewLoops.com / New Loops Limited. When using (clicking on) external links it is at your own risk. On occasion, we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that sites policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Restricted access

Access to certain areas of this website is may be restricted. NewLoops.com / New Loops Limited reserves the right to restrict access to (any) area of this website, or indeed this entire website, at New Loops Limited's discretion.

If NewLoops.com / New Loops Limited provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

NewLoops.com / New Loops Limited may disable your user ID and password in NewLoops.com / New Loops Limited sole discretion without notice or explanation.

Email subscription/sign up

By registering an account, using our checkout or purchasing a product or service (including free products, demos & services) from newloops.com, you agree to be added to the NewLoops.com / New Loops Limited mailing list to receive newsletters and marketing by email. You may unsubscribe from this list at any time by clicking the unsubscribe link in the email footer or by updating the email subscription in your account.

User content

In these terms and conditions, your user content means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to NewLoops.com / New Loops Limited a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to NewLoops.com / New Loops Limited the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or NewLoops.com / New Loops Limited or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other, similar complaint.

NewLoops.com / New Loops Limited reserves the right to edit or remove any material submitted to this website, or stored on New Loops Limited servers, or hosted or published upon this website.

Notwithstanding NewLoops.com / New Loops Limited rights under these terms and conditions in relation to user content, NewLoops.com / New Loops Limited does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No partnership

Nothing herein shall be deemed to constitute a partnership, agency or joint venture between You and Us.

No warranties

This website is provided as is without any representations or warranties, express or implied. NewLoops.com / New Loops Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, NewLoops.com / New Loops Limited does not warrant that:

• this website will be constantly available, or available at all; or
• the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes or is meant to constitute, advice of any kind.

Limitations of liability

By using this website or any NewLoops.com / New Loops Limited products [whether purchased or free], you agree to indemnify and hold harmless NewLoops.com / New Loops Limited and its directors & employees.

NewLoops.com / New Loops Limited will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

• to the extent that the website is provided free-of-charge, for any direct loss;
• for any indirect, special or consequential loss; or
• for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if NewLoops.com / New Loops Limited has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit NewLoops.com / New Loops Limited liability in respect of any:

• death or personal injury caused by NewLoops.com / New Loops Limited negligence;
• fraud or fraudulent misrepresentation on the part of NewLoops.com / New Loops Limited; or
• matter which it would be illegal or unlawful for NewLoops.com / New Loops Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, NewLoops.com / New Loops Limited has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against NewLoops.com / New Loops Limited officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect NewLoops.com / New Loops Limited officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as NewLoops.com / New Loops Limited.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify NewLoops.com / New Loops Limited and undertake to keep NewLoops.com / New Loops Limited indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by NewLoops.com / New Loops Limited to a third party in settlement of a claim or dispute on the advice of NewLoops.com / New Loops Limited legal advisers) incurred or suffered by NewLoops.com / New Loops Limited arising out of any breach by you of any provision of these terms and conditions.

Breaches of these terms and conditions Without prejudice to NewLoops.com / New Loops Limited other rights under these terms and conditions, if you breach these terms and conditions in any way, NewLoops.com / New Loops Limited may take such action as NewLoops.com / New Loops Limited deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Products/Merchandise

Goods remain the property of NewLoops.com / New Loops Limited until they are fully paid for.

All NewLoops.com / New Loops Limited products are bound by the terms of the User License Agreement. A copy of this agreement is supplied within the zip file of all products purchased, including without limitation free downloads and demos.

Digital products/Digital delivery

All NewLoops.com / New Loops Limited digital products (including without limitation sample packs, presets, sound banks, artwork, videos, tracks/songs, music & audio-visual content) are delivered digitally via download links. Digital items are not sent via post or delivered as tangible goods.

Audio Services (Mastering, Mixing, Music Production and any form of Audio Editing)

By purchasing an Audio Service from NewLoops.com / New Loops Limited you understand that we will only work too a reference track provided by you (the customer) and you agree to provide us with a suitable high-quality reference track in either Wav format (sent via a download link), or a link to a suitable high quality reference track online (e.g Soundcloud/Youtube link), and you understand and agree that all Audio Services and all forms of Audio Editing including, but not limited to, Audio Mixing, Stem Mixing, Mastering, Stem Mastering, Music Production, Melody and Bassline Creation, includes up to 1 (one) revision or edit, up to 2 (two) revisions or edits for Music Production/Full Song Production, and any further revisions or edits will be charged for at 50% of full price to be paid with Paypal before further revisions or edits are made.

Refund policy

The satisfaction of our customers is paramount and we will do our best to help resolve issues relating to products purchased through our website. We will replace any defective product immediately at our cost. However, due to the nature of digital downloads (digital goods) there are limitations regarding refunds. Please view our full Refund Policy above.

Price changes

NewLoops.com / New Loops Limited may at any time change or alter the price of its products. NewLoops.com / New Loops Limited does not offer refunds in the event of a price drop (change in price), promotional offer or any other discount. We reserve the right to change our prices at any time for any reason.

Taxes

Taxes will be charged on all products and services were applicable. You are responsible for paying any government taxes applicable to your purchase.

Variation

NewLoops.com / New Loops Limited may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

NewLoops.com / New Loops Limited may transfer, sub-contract or otherwise deal with NewLoops.com / New Loops Limited rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, (together with our privacy policy), constitute the entire agreement between you and NewLoops.com / New Loops Limited in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the law of England & Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England & Wales.

NewLoops.com / New Loops Limited details

Our full business name is New Loops Limited and we are registered in the UK under registration number 08745907. New Loops Limited registered address is: 42 Langham Close, North Baddesley, SO52 9NT, England

You can contact us here - Contact us.

These licence agreements were updated on the 05.02.2018 to reflect the change of our company name from Biome Digital Ltd to New Loops Limited.  

New Loops ® / New Loops Limited Licence Agreements

Important licensing information – Please read.

New Loops ® is a registered trademark owned by New Loops Limited. Where the term ‘New Loops’ is used it includes our website ‘NewLoops.com’. By purchasing, opening or using any of our digital products you agree to the following licence agreements. 

Audio samples/loops licence agreement

By purchasing our audio samples & loops or downloading our free audio samples & loops from New Loops ® / New Loops Limited or any authorised company selling New Loops ® / New Loops Limited products you agree and accept this licence agreement. Please make sure you read the terms & conditions of this licence agreement carefully so you understand how you can & cannot use our products.

All rights not expressly granted to the user are reserved. New Loops ® / New Loops Limited sound samples & loops are licenced, not sold, to you by New Loops Limited, ownership remains with New Loops Limited.

Unlawful copying, duplicating, lending, renting, hiring, broadcasting, re-selling, uploading or downloading to any database, server, news groups, file-sharing services or similar, of this product and its contents in whole or in parts is strictly prohibited. This non-exclusive licence is granted for the original purchaser (a single-user) only and on a worldwide basis for the full copyright protection period. The single user licence is non-transferable. Any infringement of this licence will be pursued to the fullest extent of international law.

The use of New Loops ® / New Loops Limited sound samples & loops may not be used both individually and in combination with other sounds to create alternative sample packs by competitive sample companies.

The purchaser/user may use samples & loops purchased from New Loops ® / New Loops Limited or any authorised company selling New Loops ® / New Loops Limited products (including free samples & loops) in original compositions such as, demo songs, songs for commercial & non-commercial release, albums, records, remixes, TV & radio adverts & jingles, soundtracks for film, theatre, musicals, apps, TV and live performances.

Neither the producer nor New Loops Limited can be held responsible for any direct or indirect consequential loss arising from the use of this product in whatever form.

What does that mean?

Basically, it means you can’t resale our products or upload them to torrent sites. It also means you don’t own the copyright to the sounds (which is retained by New Loops Limited) but have purchased a single-user (i.e. one person) licence to use the sounds in your original compositions (your songs). You can’t distribute the sounds in whole or in parts or make your own sample pack from them or give them to all your mates.

All New Loops ® / New Loops Limited samples are 100% royalty free! That means you don’t have to clear the samples or pay us any royalties to use them in your own original compositions.

For any questions about this licence agreement please contact us.

Presets/synth sound banks licence agreement

By purchasing our preset/synth sound banks or downloading our free preset/synth sound banks from New Loops ® / New Loops Limited or any authorised company selling New Loops Limited products you agree and accept this licence agreement. Please make sure you read the terms & conditions of this licence agreement carefully so you understand how you can & cannot use our products.

All rights not expressly granted to the user are reserved. New Loops ® / New Loops Limited preset/synth sound banks are licenced, not sold, to you by New Loops Limited, ownership remains with New Loops Limited

Unlawful copying, duplicating, lending, renting, hiring, broadcasting, re-selling, uploading or downloading to any database, server, news groups, file-sharing services or similar, of this product and its contents in whole or in parts, is strictly prohibited. This non-exclusive licence is granted for the original purchaser (a single-user) only and on a worldwide basis for the full copyright protection period. The single user licence is non-transferable. Any infringement of this licence will be pursued to the fullest extent of international law.

The use of New Loops ® / New Loops Limited preset/synth sound banks may not be used both individually and in combination with other sounds/preset/synth sound banks to create alternative sample packs or preset packs/synth sound banks by competitive sample/preset companies.

The purchaser/user may use preset/synth sound banks purchased from New Loops ® / New Loops Limited or any authorised company selling New Loops ® / New Loops Limited products (including free preset/synth sound banks) in original compositions such as, demo songs, songs for commercial & non-commercial release, albums, records, remixes, TV & radio adverts & jingles, soundtracks for film, theatre, musicals, apps, TV and live performances.

Neither the producer nor New Loops Limited can be held responsible for any direct or indirect consequential loss arising from the use of this product in whatever form.

What does that mean?

Basically, it means you can’t resale our products or upload them to torrent sites. It also means you don’t own the copyright to the preset/synth sound banks (which is retained by New Loops Limited) but have purchased a single-user (i.e. one person) licence to use the preset/synth sound banks in your original compositions (your songs). You can’t distribute the preset/synth sound banks in whole or in parts or make your own preset/synth sound banks packs from them or give them to all your mates.

For any questions about this licence agreement please contact us.

New Loops ® Demo Packs

By downloading, opening or using any of our demo products you agree to the following licence agreement.

This licence is for any New Loops ® / New Loops Limited Demo pack/samples and is the same as our main licence with the exception that samples/sounds from New Loops ® / New Loops Limited Demo packs cannot be used in commercial releases. If you wish to use sounds from our Demo packs/samples for commercial works, please buy the full pack which contains a full licence for commercial use.

The purchaser/user may use Demo samples & loops from New Loops ® / New Loops Limited in non-commercial releases for the purpose of demoing sounds available before buying a full product.

Content ID and Copyright Claims.

By using any sound recordings or audio samples from New Loops ® / New Loops Limited products you understand and agree that no copyright claim made against New Loops Limited using so-called Content ID or any other claims will be legal or valid. All sounds and samples are licenced to you, but New Loops Limited owns the original copyrights.

New Loops Limited reserves the right to use any sound or sample in product videos and demo songs. It is your responsibility to tell any third party you licence your music to that it may have copyrighted sounds that are licenced to you.

Illegally Downloaded Products / Pirate Copies / Cracks

A licence to use any sound from any New Loops ® / New Loops Limited product must be purchased by buying from NewLoops.com or an authorised distributor of New Loops ® / New Loops Limited Products.

If you download a product illegally from so-called pirate / crack and file sharing websites, or any other unauthorised distributor, you will not have a licence to use New Loops ® / New Loops Limited sound recordings in any way.

Obtaining and using illegal copies will be pursued to the fullest extent of international law.

Maschine Expansion Packs Demo Songs

While all sounds, loops and Midi in New Loops ® products are Royalty Free, the included demo projects are copyright by the original producer. That means you cannot sell or distribute the demo songs as your own. You can use any sounds in your own original projects.

 New Loops ® Audio Demo Songs

All New Loops ® / New Loops Limited audio demo songs (audio demos) are copyrighted by New Loops Limited. The demo songs are for evaluating a product and may not be sold, edited or re-distributed in any way. This means you cannot “release” our audio demos as your own song even if you edit or add new sounds, the original recording is copyrighted by New Loops Limited.

Posting Product Reviews on newloops.com Guidelines

Product reviews should only be submitted by customers who have already purchased the product. Reviews should be helpful and relevant. All reviews are checked for relevancy and spam. Reviews will not be published if believed to be misleading, disrespectful, containing false information, or unhelpful in any way. All reviews must be readable and easy to understand. Reviews with conflicting ratings (obviously wrong rating compared to text) will not be published.

New Loops ® reserves the right to not publish or remove any customer review at anytime, and for any reason without notice. By submitting product reviews at newloops.com you agree to these guidelines.

New Loops ® / New Loops Limited Competition Rules

Rules for competitions where a “money off coupon code” is the prize

Prizes are only valid for use on www.newloops.com. Winners will be picked at random. Winners will be notified by the email used to enter. Each winner will  receive a coupon code or loyalty points for a discount towards any purchase from www.newloops.com. No cash will be awarded. The coupon code cannot be transferred, exchanged, sold or given away. The coupon can be used 1 time only. The entrant’s email address will be added to the New Loops Limited mailing list. Entrants can unsubscribe at any time, however, if entrant unsubscribes from New Loops Limited mailing list during a competition entrant will be disqualified. New Loops Limited reserves the right to remove entrants from, end, edit, or postpone a contest at any time and for any reason. By entering this competition or using our website you agree to our terms and conditions above All rights reserved, New Loops Limited

Rules for competitions where a free sample pack or preset pack is the prize

Prizes are only valid for use on www.newloops.com. Winners will be picked at random. Winners will be notified by the email used to enter. Each winner will be entitled to select 1 product (applies to audio sample packs & synth presets only. Does not include audio services or music licences unless stated otherwise) from www.newloops.com. No cash will be awarded. Prizes can not be transferred, exchanged, sold or given away. The prize is subject to our usual licence agreements. The entrant’s email address will be added to the New Loops Limited mailing list. Entrants can unsubscribe at any time, however, if entrant unsubscribes from New Loops Limited mailing list during a competition entrant will be disqualified. New Loops Limited reserves the right to remove entrants from, end, edit, or postpone a contest at any time and for any reason. By entering this competition or using our website you agree to our terms and conditions above. All rights reserved, New Loops Limited.

Voucher codes, money off codes, discount codes

Discount codes and voucher codes are only valid for use on newloops.com. No cash equivalent will be awarded. Coupon codes cannot be transferred, exchanged, sold or given away. We reserve the right to withdraw or modify any discount or voucher codes at any time and for any reason with out notice. By using any voucher or discount code or by using our website you agree to our terms and conditions above. All rights reserved, New Loops Limited.