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FAQ

Information about ordering

Ordering from us couldn’t be easier! Using our checkout system is easy, quick and secure with SSL encryption, look for the padlock in your address bar. We accept payments with Paypal or a Debit or Credit through Paypal. To make a purchase you must register a free account with us. Register today and earn rewards!

You do not need to be registered with Paypal to use your card

To order any products simply click the ‘add to cart’ buttons. Items will be added to your cart (displayed at the top of the website). When you are ready to checkout press the ‘Checkout’ button. This will take you to our secure checkout page where you can check which products you are buying and the total price.

You can use any available points or add any discount code you have and enter your details. Make sure you enter your full name and billing address and tick the “Terms box” to agree with our terms and conditions.

When you have checked the details and are ready to order, click on the “BUY NOW” button at the bottom of the page to complete your order. You will be redirected to Paypal’s website where you can either log in if you have a Paypal account or choose to pay with a credit or debit card through Paypal.

After you have made your payment you will be taken to an ‘Order Confirmation’ page with details of your transaction and download links. An email with your purchase information will be automatically sent confirming your order. Please retain your receipt for future reference (There may be a delay receiving emails with some email address, also check your ‘spam’ folders.

Frequently Asked Questions

What is New Loops and Biome Digital?

New Loops is the new brand from Biome Digital and NewLoops.com is our new website name. Biome Digital Ltd is our company name.
What are the payment options?

You can pay with Paypal using your card or Paypal balance. Please note: You don’t need to be registered with Paypal to use a Debit or Credit Card.

What is the order process?

Ordering is easy, quick and secure! See above ‘Ordering Information’ for details.
Where's my confirmation Email?

The confirmation email is sent straight away after payment has been completed but there may be a short delay with some email addresses. Please allow an hour for the email to arrive. If after an hour there is still no email and you haven’t downloaded your purchase, please drop us an email so we can assist you.

How are your samples & presets delivered/How to unzip them?

Our samples & presets and delivered digitally via download links once payment has been made. Clicking the link will download a ZIP file (.zip) that you will need to save to your computer. Once the download has finished you will be able to unzip (unpack/extract) the files.

There are many software products (Winrar/Winzip) online that an extract the files, we have used (WinRar) but there are free ones too. When unzipping your pack, please make sure you keep the file structure intact. This is important for the KontaktnInstruments (if included). See ‘Sample Pack Questions’ for information about installing different formats.

Can I use your samples to make and sell my own sample packs?

Our sample packs & preset packs come with a single-user license and may not be used in whole or in part to make any competitive product whether for resale or free distribution. There are limitations how you can use samples and sounds which are explained in our licence agreement. If you are interested in licensing any of our sounds please get in touch.

Can I use samples from New Loops / Biome Digital in commercial releases?

Yes! Audio samples & loops from our sample packs are 100% royalty free and can be used in your original compositions after you have purchased them from us or an authorised seller. This includes samples & loops from our Free Packs but not our Demo Packs. See our Licence Agreement for more information.

What are Formats?

Some of our products require additional software to use. We make sample packs in the following formats: Audio, Reason ReFill, Ableton Live Pack, Native Instruments Kontakt, Battery, Massive, FM8, Soundfonts and Rex2 loops. For more information on each format please use the links below.

Are all your samples and loops original?

Absolutely! All our sample packs are made by us using a variety of analogue & digital hardware and software. We spend a lot of time recording and processing them using high quality, professional audio tools. We think making original sounds (instead of re-distributing freely available samples) is very important, in fact, we pride ourselves on it.

What software do you make packs for?

We make Sample Packs & Synth Presets for a number of different software including, Ableton Live, Propellerheads Reason, Native Instruments Kontakt, Battery, and Massive. Most Audio Sample Packs come in WAV, format and some with AIFF and REX2 loops.

How to install MASSIVE patches

Download the Product Zip file and unpack. Navigate to the Product Folder and locate the folder called Massive Patches – copy the folder to your preferred location on your hard
drive.
Where can I get your sound packs for the Elektron Analog Rytm?

Some of our Sound Packs for Elektron Analog Rytm are available Directly from us and some are available exclusively through the Elektron website.

Where else can I buy New Loops and Biome Digital sample & preset packs?

Obviously, the best place to buy them is right here at www.newloops.com, or you can buy our packs from the following online shops with more shops being added soon: